|
| The Resort Office |
| |
The various activities of the resort office are covered, including the rooming list,
excursions and complaints. |
|
|
|
|
| The Resort Representative |
| |
Looks at resort representative duties including the welcome meeting, documentation
selling and problem-solving. |
|
|
|
|
|
Training Resort
Reps |
| |
The importance of training is followed by an explanation of the various methods used to train resort reps. |
|
|
|
|
| Teamwork |
| |
A teamwork expert explains the importance of good team dynamics and how conflict can be overcome. |
|
|
|
|
|
Responsible
Tourism |
| |
Looks at “new tourism” and the economic, environmental and socio-cultural implications of tourism development. |
|
|
|
|
| The UK as a Destination |
| |
A look at domestic and
inbound tourism including
major gateways, trends and
the appeal of UK destinations. |
|
|
|
