“This is one of the most useful resource that I have found for the  customer service portfolio unit. The interviews help to explain and contextualise the topics and the short sketches are both amusing and instructive. I was particularly impressed with the detailed section on monitoring service.”
D Walshe, St Augustine’s School

“A very refreshing new set of resources that nicely explain syllabus issues and manages to raise the odd chuckle along the way! I Shall be buying more.”
S Carruthers, Gladesmore School

“Up-to-date, relevant and highly watchable.  This is a modern video resource that complemented my student's assignment and exam unit preparation. I highly recommend them to colleagues.”
R Driscoll, LaSwap 6th Form

“A useful, student-friendly resource  that has already proven to be a
valuable introduction to the issues surrounding responsibility and ethics in the tourism industry. Interviews  from Tourism Concern, the FTO and Responsible Travel were informative and well balanced. The DVD is backed-up with a CD of engaging classroom exercises.”
S Hodges, LSU School